Last Updated: January 15, 2026
At Bright Horizon Marketing Group, we’re all about building trust, credibility, and measurable growth for your business. Our services are digital and performance-oriented, designed to deliver authentic online reviews and reputation enhancements that help you convert more customers. Because of the nature of our services, we have adopted the following refund and returns policy to ensure clarity, fairness, and mutual understanding.
1. Scope of This Policy
This policy applies to all services purchased through our website, including but not limited to:
• Review acquisition packages (Google, Facebook, Thumbtack, Trustpilot, etc.)
• Reputation management services
• Any custom or subscription-based service offered on brighthorizonmarketinggroup.com
2. Digital & Service-Based Nature
Due to the digital and service-oriented nature of what we deliver:
• All sales are considered final once an order is confirmed.
• Refunds, exchanges, or returns are not normally offered after purchase or delivery has begun.
This is because once a service has started, results are produced specifically for your business and cannot be “returned” in the traditional sense.
3. Our Commitment to Quality and Satisfaction
We strive to provide services that meet your expectations. If you believe there’s an issue with the services you received (for example, delivery milestones not met or services not activated as promised), please contact us within 7 calendar days of delivery or completion. Provide supporting details and any relevant communication so that our team can review and respond promptly.
4. Refund Considerations (Exceptional Cases Only)
While we generally do not offer refunds, we may consider a refund only under exceptional circumstances, such as:
• We fail to deliver the purchased service by the agreed timeline, and no alternative solution is mutually agreed upon.
• There is a demonstrable error on our part that materially prevents delivery of service.
Such requests must be submitted in writing to brighthorizonmarketinggroup@gmail.com and will be reviewed on a case-by-case basis. Any approved refund will be issued to the original payment method within 14 business days of approval.
5. Service Adjustments and Credits
If a full refund isn’t appropriate, we may offer:
• Service credits toward future purchases
• Revised delivery timelines
• Upgraded or alternate services at no additional cost
These options aim to preserve value for both you and your business.
6. How to Request a Review or Refund
To submit a concern, please provide the following:
• Your order number
• Email used for purchase
• Description of the issue
• Supporting screenshots or documentation
Send your request to:
📧 brighthorizonmarketinggroup@gmail.com
Our team will respond within 3 business days to guide next steps.
7. No Returns Policy
Because services (especially digital and reputation work) can’t be returned once delivered, we do not accept returns of any purchases. All work carried out and access granted is considered rendered at the point of delivery.
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in business practices or legal requirements. The most recent version will always be posted on our website.